Overview of Host.co.in’s Challenge
Host.co.in, a leading web hosting provider in Asia, serves a vast array of customers, from small hosting users to resellers and enterprise clients. With millions relying on their services, the company frequently manages critical troubleshooting tasks such as network connection checks, TCP routing, DNS lookups, and incident management during outages or migrations.
However, strict compliance restrictions limited access to certain networks, requiring web developers to depend heavily on the production support team for tasks like firewall requests, connection verifications, and diagnosing SSL/TLS issues. These operations, often occurring during off-hours, required extensive coordination between multiple teams, leading to delays and inefficiencies. Additionally, leadership faced challenges in quickly identifying connection failures across internal and external networks during incidents. This dependency created bottlenecks, slowing down incident resolution and impacting productivity.
The Need for a Solution
To address these challenges, Host.co.in aimed to empower developers by reducing their reliance on production support and automating network-related checks. The goal was to streamline critical processes, especially during off-hours, and improve the speed and quality of incident resolution. This required a robust and flexible tool that could provide developers with self-service capabilities for network troubleshooting while integrating seamlessly into existing workflows.
The Implementation of Cloud-DevOps-API
Host.co.in adopted the open-source Cloud-DevOps-API, developed by Jayesh Mahajan, to tackle these challenges head-on. This powerful API enabled the following capabilities:
Developer Empowerment:
Developers could now independently perform critical tasks such as:
- Network connection checks.
- Diagnosing SSL/TLS connection failures.
- Resolving issues related to Certificate Authority (CA) providers.
- Investigating DNS routing and resolution issues.
Automation in CICD Pipelines:
- Additional network monitoring was integrated into the CICD pipelines, enabling
automated network validation as part of the deployment process - Test automation was enhanced to preemptively identify and address network
issues before deployment, improving delivery quality
Streamlined Incident Management:
- The API allowed stakeholders to easily diagnose connection and protocol failures
during incidents, reducing the dependency on production support teams.
Impact and Results
The adoption of Cloud-DevOps-API significantly transformed Host.co.in’s operational efficiency and developer productivity. The major impacts included:
Increased Developer Productivity:
By enabling developers to perform self-service network checks, productivity
improved by 30%. Developers no longer needed to wait for production support,
allowing them to focus on delivering high-quality solutions.
Faster Incident Resolution:
The time required to resolve incidents decreased by 50%. Real-time diagnostics
during outages empowered teams to address issues quickly and effectively.
Improved Deployment Quality:
The integration of network monitoring into the CICD pipeline ensured that
potential issues were caught before deployment, leading to more reliable
releases.
Enhanced Stakeholder Autonomy:
Stakeholders gained better visibility into network issues, including TLS protocol
errors, routing challenges, and DNS failures. This transparency and control
reduced coordination overhead and improved decision-making.
Conclusion
By leveraging the Cloud-DevOps-API, Host.co.in successfully addressed long-standing
operational challenges and improved its ability to deliver seamless hosting services to its customers. The API not only empowered developers to troubleshoot network issues independently but also enhanced the overall efficiency of incident management and deployment processes.
This case highlights the transformative power of automation and developer-centric tools in modern IT operations. Host.co.in’s implementation of Cloud-DevOps-API serves as a benchmark for organizations looking to streamline workflows, improve productivity, and enhance the quality of service delivery
For more information visit host.co.in